1win Official: Keeping Your Personal Info Secure

Index of contents

• What Information We Collect
• How We Use Your Data
• Our Approach to Data Protection
• Sharing Information with Third Parties
• Cookies and Tracking Technologies
• Your Data Rights as a 1win User
• Staying Updated on Privacy Changes
• Our Role in Responsible Gambling
• Contacting the Privacy Support Team
• A Final Word on Your Privacy

At 1win Bangladesh, privacy isn’t just a formality—it’s the foundation of everything we do. We treat your personal information with the highest level of care. This privacy policy outlines how we collect, process, and protect your data in line with international and Bangladeshi legal standards. By using the platform, you consent to our transparent data practices.

What Information We Collect

To provide you with a reliable and customized gaming experience, 1win collects only essential personal data. This helps us ensure security, comply with legal obligations, and tailor our services to your preferences. Here’s what we gather:

• Personal Details: Your name, date of birth, and contact information
• Account Info: Email, mobile number, and login credentials
• Financial Data: Deposit/withdrawal records, payment methods used
• Technical Specs: Your device’s operating system, IP address, browser type
• User Activity: Games played, time spent on the platform, in-game behavior

This data supports a safer environment for players in Bangladesh, enabling features like fraud prevention, personalized experiences, and account verification.

How We Use Your Data

Your personal data isn’t collected just for storage—it plays an important role in enhancing your experience and ensuring regulatory compliance. Here's how we use it:

• User Verification: Ensures your account is protected and legally compliant
• Transaction Processing: Facilitates fast and secure money transfers
• Customer Support: Helps us resolve your concerns or requests promptly
• Security Monitoring: Detects suspicious activity to safeguard your account
• Marketing Communication: Sends relevant promotional content, if you’ve agreed to receive it
• Legal Compliance: Assists in fulfilling local and international regulations

You always have the right to opt out of marketing communications through your 1win account settings.

Our Approach to Data Protection

1win BD implements advanced tools and techniques to make sure your information is safe from unauthorized access or misuse. We follow strict security protocols, including:

• Encryption: All personal and financial data is encrypted both in transit and storage
• Secure Servers: Information is stored in highly protected systems with access restrictions
• Routine System Updates: Security software is regularly patched and upgraded
• Two-Factor Authentication (2FA): An optional added layer of login protection

We also recommend that players avoid sharing passwords and use strong login credentials to protect their accounts even further.

Sharing Information with Third Parties

We do not sell or rent your personal data. However, there are situations where limited data may be shared with trusted partners, under strict privacy agreements:

• Banking Partners: To process your deposits and withdrawals
• Fraud Prevention Agencies: To analyze and detect suspicious activity
• Legal Authorities: If legally obligated under Bangladeshi or international law

Each partner involved in data processing is carefully vetted and bound by confidentiality agreements to maintain your privacy.

Cookies and Tracking Technologies

1win uses cookies and similar technologies to improve your user experience on our website and app. These tools allow us to:

• Remember your login details
• Save language or region preferences
• Analyze traffic and improve platform performance

You can manage cookie preferences through your browser settings. Keep in mind, disabling cookies may impact some features of the platform.

Your Data Rights as a 1win User

We believe in full transparency, which includes giving you control over your own data. Here are the rights you hold as a user:

• Access: You can request to see what personal data we store about you
• Correction: You may update or correct inaccurate or outdated information
• Deletion: You may request the removal of your data when no longer necessary
• Processing Limitations: You can restrict how your data is used in specific scenarios
• Withdraw Consent: You can stop receiving marketing content at any time

To exercise these rights, simply contact our support team. We’ll respond quickly and guide you through the process, respecting data privacy laws applicable in Bangladesh.

Staying Updated on Privacy Changes

This Privacy Policy is a living document and may be updated periodically. Changes could reflect improvements in security or adjustments to legal requirements. The latest revision date will always be visible on this page. We encourage all users to check the policy from time to time.

Our Role in Responsible Gambling

At 1win, we don't just protect your data—we care about your well-being as a player. We offer tools to help maintain healthy gaming habits:

• Deposit Limits: Set limits to control your spending
• Self-Exclusion: Temporarily or permanently pause your gaming activity
• Session Reminders: Get notified after playing for extended periods

We recommend seeking support if you or someone you know shows signs of problem gambling. Trusted organizations in Bangladesh and worldwide are available to help.

Contacting the Privacy Support Team

If you have any questions or concerns regarding your personal data or this policy, our dedicated support team is always available to assist you:

• Live Chat: Instant support 24/7 on the 1win website
• Email: For in-depth questions and documentation

Whether you want to request data access, correct details, or simply learn more about our practices, we’re here to help you make informed decisions about your data.

A Final Word on Your Privacy

Your trust means everything to us. That’s why we take every precaution to protect your personal information and offer complete transparency. Our systems are designed to support secure gaming while complying with all legal obligations in Bangladesh.

By choosing 1win, you’re not just accessing top-tier entertainment—you’re joining a platform that respects your rights, values your privacy, and keeps your data protected.